HEART OF THE VILLAGE INN CANCELLATION POLICY

 

Because we are a small inn, cancellations have a huge negative financial impact on us. Once a room is reserved, it is no longer available for booking by other interested travelers. Our cancellation policy comes into effect as soon as a reservation is made. In order to avoid cancellation fees listed below, please only book your stay if your travel plans have been finalized. Our cancellation policies apply regardless of cancelation reasons. We encourage prospective guests to consider purchasing trip insurance through InsureMyTrip.com or other trip insurance providers.

 

CANCELLATIONS OF RESERVATIONS MADE DIRECTLY THROUGH HEART OF THE VILLAGE INN

 

  • Cancellation and modification requests for reservations made directly with us (on our website www.heartofthevillage.com) must be submitted via email to [email protected] as a reply to your direct reservation confirmation.

  • A minimum 10% processing fee applies in all cancellation situations.

  • We will do our best to rebook the room(s) affected by a cancellation in order to minimize applicable cancellation fees. If we are able to successfully rebook canceled room nights, a 90% refund will be issued to the original payment method on file. (We do not issue refunds via cash or check.) If we are not able to rebook canceled nights of a reservation, the following additional conditions apply: Cancellations received 31+ days prior to the arrival date are assessed a non-refundable processing fee in the amount of 30% of the reservation cost. Cancellations received within 30 days of the arrival date are completely non-refundable.

  • Shortening a reservation is treated as a cancellation.

  • In lieu of cancellation, reservations may be rescheduled for a later date provided a rescheduling request is emailed to us at least 7 days prior to the arrival date. A 10% rescheduling fee applies in all situations. Reservations may not be rescheduled for future dates coinciding with US federal, public, secular, and religious holidays, any high-demand dates, as well as weekends in May, August, September, and October.

 

CANCELLATIONS OF RESERVATIONS MADE VIA A THIRD PARTY

 

  • Please refer to your confirmation email sent to you by an external travel agency where the reservation was made for all additional/cancellation-related details. Heart of the Village Inn does not participate in any cancellation, modification, and/or dispute-resolution process between guests and third-parties.